In July of 2016, Tricia was elected to the Board of Directors and appointed as the President and Chief Executive Officer. Before taking on the role of CEO, Griffith was the company’s Chief Operating Officer for Personal Lines since April 2015, managing the departments of Personal Lines, Claims, and Customer Relationship Management.
In 1988, Tricia began working with Progressive as a claims representative. Throughout her career, she has held several important leadership roles. In the Claims division, she served a number of executive roles before to being appointed Chief Human Resources Officer in 2002. She went back to Claims in 2008 and took on the role of group president, managing all claims operations. Previously, Tricia held the position of President of Customer Operations, where she was in charge of claims and the customer management group. This group included the company’s contact center division (sales and delivery), in addition to the customer experience, systems experience, and workforce management divisions.
Tricia completed the Advanced Management Program at the Wharton School of Business and holds a bachelor’s degree from Illinois State University.
About The Progressive
The majority of individuals don’t dream of working in insurance as children. We most definitely didn’t, but after being here, we understood that Progressive is unique—in a good way. It aims to establish an enjoyable and adaptable work atmosphere where workers are motivated to take chances, gain knowledge, and develop themselves. Our progressive culture, emphasis on work-life balance, and possession of one of the nation’s biggest collections of modern art contribute to our ranking as one of the finest places to work.
Progressive has provided consumers with a broad selection of insurance options for over 80 years, offering plans for motorcycles, boats, cars, homes, renters, commercial vehicles, small businesses, and more. When all Progressive employees work together, the company ranks third among US car insurers. With over 50,000 skilled workers from all 50 states, all business sectors, and all walks of life, we are a varied team. There could be a position for you among the hundreds of employment options available, such as IT, data analysis, sales, marketing, legal, customer service, claims, and Level20, the company’s new business incubator.
