Rola Abu Manneh is a shining example of excellence in the world of finance, where measured risks and smart decisions influence the development of the world economy. She has taken Standard Chartered in the United Arab Emirates to incredible heights. Rola has changed how international banking is practiced in the United Arab Emirates, creating a lasting impression on both the sector and the people it affects.
Under Rola’s leadership, Standard Chartered in the UAE has advanced beyond its original function to become a global leader in innovation, making the UAE one of the top five markets for the Standard Chartered Group worldwide. By effectively fostering an atmosphere where many points of view and innovation may develop, Rola’s creative approach has produced ground-breaking financial solutions that cater to the intricate financial requirements of a globally interconnected society.
Below are highlights of the interview conducted between Fortunes Time and Rola Abu Manneh:
Can you share with us the genesis of your journey in the world of finance and how it led you to the helm of Standard Chartered?
My journey in finance began with a distinctive fascination for numbers and a desire to decode the complex mechanisms of the financial world. I pursued education and experiences that enhanced my skills, and over time, I recognised that true leadership in this realm goes beyond spreadsheets. It’s about embracing challenges and fostering an environment where innovation thrives. This path ultimately led me to the privilege of leading an international bank in the UAE, a responsibility I’m more than happy to undertake.
Standard Chartered is renowned for its global network and innovative approach. Could you elaborate on your vision for the bank in the UAE and how it sets the Bank apart from others in the industry?
Absolutely. My vision for Standard Chartered in the UAE centres on embracing diversity and innovation. We believe that when minds from various backgrounds collaborate, remarkable solutions emerge. This ethos not only propels our bank forward but also contributes to the entire industry’s growth. We’re not just a financial institution; we’re a hub of creativity, transforming challenges into opportunities that transcend borders.
We view ourselves not just as financial intermediaries, but as enablers of global business synergy. Through our extensive global network, we facilitate cross-border transactions, provide tailored financial solutions, and offer insights that empower companies to navigate the complexities of global markets. Our goal is to bridge geographical gaps and foster collaboration that leads to mutual growth and shared success.
How does Standard Chartered’s approach to global business connectivity differ from traditional banking models?
Unlike traditional models that often focus solely on financial transactions, our approach integrates financial expertise with a deep understanding of diverse markets. We believe in being partners in our clients’ growth journeys. This means not just offering financial solutions, but also strategic advice, market intelligence, and access to a network of experts across industries and geographies. This comprehensive approach positions us as more than just a bank; we’re a trusted ally in our clients’ pursuit of global opportunities offering services that exceed international standards with on-ground expertise.
How do you envision Standard Chartered’s role in shaping the future of international business connectivity?
Our purpose is to be #Here for Good with a vision that is rooted in empowerment. We aim to further enhance our clients’ capabilities to seize global opportunities with confidence. This involves not only expanding our international network but also fostering a digital ecosystem that seamlessly connects businesses, markets, and resources. We see ourselves as catalysts for a more connected and collaborative business world, where companies can thrive by leveraging each other’s strengths across borders and within major trade corridors. In a nutshell, we believe in bridging continents and connecting markets.
Leading a major international bank undoubtedly comes with challenges. How do you approach these hurdles, and what principles guide your decision-making in navigating them?
Challenges are inevitable, but they’re also opportunities to test our determination. I approach them with a combination of tactical judgment and unwavering resilience. It’s crucial to maintain composure under pressure and to dissect challenges into manageable components. The principles that guide me are adaptability, the willingness to learn from failures, and the commitment to uphold our bank’s core values even in the face of adversity.
Your leadership philosophy emphasizes diversity and inclusion. How has this approach impacted Standard Chartered’s success in the UAE, and what insights can other leaders glean from it?
Diversity of thought and background brings richness to our bank’s culture. It has fuelled our capacity to innovate and address multifaceted challenges. By embracing diversity, we’ve crafted an environment where creativity flourishes, leading to breakthrough solutions. This has led Standard Chartered UAE to become one of the top five (5) markets for the Bank globally. Leaders from across industries can learn that an inclusive environment not only enhances creativity but also fosters an atmosphere of respect and collaboration that certainly breeds success.
Beyond financial prowess, Standard Chartered is recognised for its commitment to social responsibility. How do you see the intersection of banking and social impact, and how do you envision your role in this arena?
Banking doesn’t operate in isolation; it’s deeply interconnected with the communities it serves. I believe we have a responsibility to use our resources for the greater good. Through initiatives in education, sustainability, and philanthropy, we strive to make a positive impact on the lives of individuals and the environment. As a leader, I see it as my duty to ensure that our bank contributes positively to society while achieving financial goals. For us, at Standard Chartered, we have set our long-term social ambitions which are Accelerating Zero, Lifting Participation, and Resetting Globalisation.
On Accelerating Zero, we’re helping emerging markets across our footprint reduce carbon emissions as fast as possible without disrupting economic growth and development, putting the world on a sustainable path to net zero by 2050. On Lifting Participation, we are determined to improve the lives of one billion people and their communities by unleashing the financial potential of women and small businesses in our core markets. Globally, we collaborated with local women entrepreneurs through our Women in Tech programme offering financial literacy programs and access to capital. This resulted in a significant increase in their businesses’ profitability and positively impacted entire communities.
Finally, on Resetting Globalisation, we believe that globalisation has the potential to enable economic growth and increase participation in the world economy, but it must be reimagined to ensure it best serves all people, everywhere. As such, we champion a new, more inclusive model of globalisation based on transparency and fairness.
These three long term ambitions on social challenges set the compass for everything we do. They are the key drivers behind our contribution to the development of a sustainable and inclusive ecosystem. We are proud to lead the way in sustainable development and our commitment goes beyond words; as our focus is on taking real action, that makes a real difference.
Looking ahead, what is your vision for the future of Standard Chartered in the UAE and your role in shaping the trajectory of the industry?
The future holds exciting possibilities for Standard Chartered in the UAE. We aim to be at the forefront of financial innovation, leveraging technology to enhance customer experiences and redefine globalisation. As for the industry, I envision a landscape that’s more interconnected than ever before, where sustainability takes centre stage. My role is to guide Standard Chartered in the UAE in spearheading these changes and setting new standards for excellence, which ultimately reflects positively on the lives of individuals and the companies that work with us.
As your legacy continues to unfold, what message do you hope to convey to aspiring leaders in the financial sector and beyond?
To aspiring leaders, I’d like to emphasize the importance of embracing change and pushing boundaries. True leadership requires a blend of strategic thinking, empathy, and a willingness to learn from every experience. It’s about recognising that the journey is just as important as the destination. As we navigate uncharted waters, remember that every challenge is an opportunity to demonstrate your determination and leave a positive mark on the world.
